Why Workpro?

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Why Workpro

10 reasons why Workpro will help your business

Put things right & restore goodwill

Everyone understands, things go wrong sometimes; it is how an issue is then handled that matters. Workpro delivers a clear, fair workflow process that reduces frustration and increases trust to prevent customers from simply walking away.

Learn from issues & improve

Those pesky issues are actually an asset! Workpro is a valuable source of customer intelligence. Trend and root cause analysis helps you to nip issues in the bud, spot any recurring problems and identify business improvements.

Keep better track of casework

Scared of dropping the ball? Everything to do with a case - all activity, correspondence and documentation - is safely stored and managed in Workpro. Alerts and prompts keep things right, ensuring nothing is missed and deadlines are met.

Reduce your costs, increase profits

Time costs money so early resolution is vital. Workpro helps you quickly deal with simple issues, while priority casework is escalated. Workpro is designed to streamline the case handling process, removing duplication and reducing the admin burden.

Improve productivity - uphold service

Workpro's workload management tools ensure everyone knows exactly what needs to be done, when & by whom. Workpro increases case throughput & improves response times, helping busy teams to stay on top of their caseload & add more value.

Be more efficient - do more with less

Increasing case volumes and complexity, combined with static or reduced manpower, is a common headache. Workpro's performance monitoring tools help managers to better assign squeezed resources, while monitoring outcomes.

Reduce risk & prove compliance

Workpro reduces your risk of fines or litigation by ensuring agreed, best practice procedure is always followed. The full story of a case is captured, including a chronological audit trail, providing transparency, accountability - and peace of mind.

Prove your team's value

Workpro provides all the management information you need, to assess effectiveness and efficiency. Dashboards, drill through reports, scheduled or adhoc reporting - Workpro's reporting tools are as simple or as sophisticated as you need them to be.

Ensure communications are top notch

Professional correspondence is essential to good service. Workpro includes standardised document & email templates for consistency and quality, and all communication happens from with the system for convenience and speed.

Protect sensitive data

Workpro security features ensure sensitive data does not get into the wrong hands. Company data retention policies can be built in, to comply with data protection rules.

Frequently asked Questions

Can I have a free trial?

We would be delighted to arrange a demonstration of Workpro at any time. This can be done over the web at your convenience. We are also happy to arrange free trials.

Is Workpro available as a cloud, hosted product?

Yes. Workpro can be supplied either onsite running on in-house servers, or as a cloud hosted solution. For UK public sector buyers, Workpro is available on G Cloud through the Digital Marketplace.

Can I change my solution later on?

Yes. We offer flexible solutions, from licencing to configuration. Workpro is designed to be scalable and adaptable, and the core functionality can be built on at any time using our Customisation and Integration Services.

Can you model my KPIs (Key performance Indicators) for my business process?

Yes. Workpro contains configuration settings to allow the user to specify workflow KPIs for each individual business process, which are then monitored and performance measured against the in-system reporting.

I have a mixture of core users and occassional users. How many licences do I need?

Our licencing costs are based on the number of core users. We offer flexible terms to accomodate occasional users, dependent on your individual requirement.

What about integration & connectivity?

We know you will have systems that you have invested in already. CRM is a common one, so are webforms, or maybe a scanning solution. Data from other systems can feed into Workpro, and data from Workpro can be fed into other systems.

What if I need additional support?

Additional hours of support can be purchased at any time, with discounted packages available for pre-purchased support. Please contact us to discuss your requirements.

I have Windows Servers up and running on my network already. Can I re-use some of the licences?

Yes. Please contact us to discuss further.