Agreed time limits and thresholds built in to the workflow help staff keep cases on track.
Users and managers have full visibility of all case activity and status. Caseload and Task views are available at individual, team, or organisational level, including Overdue Tasks and Cases.
Tasks are automatically generated at key workflow stages, such as targets for acknowledgements. They can also be created and edited by users as needed.
Staff receive automatic alerts (including email alerts) of impending tasks, deadlines and any high risk cases. The system also alerts staff to any mandatory missing information to ensure due process is followed and key data captured.
Can be added to any case, for example to make staff aware that a client is hard of hearing or needs Braille.
Traffic light system
Clear, visual indicators highlight priorities and approaching deadlines.