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Forum offers opportunity to perfect financial services complaints handling knowledge

by Lynne Campbell | Posted in Complaints management systems for Financial Services | 18 February 2016
Forum offers opportunity to perfect financial services complaints handling knowledge

The rules, regulations and trends surrounding financial services complaints change rapidly and it is crucial for those working in this field to keep up to date.

Next month the 15th Annual Financial Services Complaints Management Forum will offer an unrivalled opportunity to get up to speed and hear from experts.

As well as providing an overview of FCA regulation and the European regulatory environment, it will look into the effects of PPI and Plevin.

Increasingly, complaints are being voiced online and the forum will help delegates work out the best way to use social media in tackling critics, as well as giving insight into the psychology of complaints

Most importantly, it will provide the chance to gather together to share experiences and complaints handling case studies, and to learn from the expertise of others.

The event will offer the chance to hear from Caroline Mitchell, lead ombudsman with the Financial Ombudsman Service, as well as a plethora of industry experts.

Ken Naismith, chief executive of Workpro Complaints for Financial Services, says, “This two-day forum offers the ideal arena to gather together and share expertise in what is an increasingly complex field. In my opinion it is not to be missed for anyone in the financial services who takes complaints handling seriously.”

Workpro Complaints for Financial Services comes pre-configured to meet the complaint handling needs of financial services firms, with FCA reports and targets, automatic complaint classification, standardised workflows and templates built-in.

The conference, organised by Infoline, takes places at The Bloomsbury Hotel, London on 16 and 17 March.

As sponsors of the event, Workpro can offer a 30% discount off the conference delegate rate. Please quote discount code FKM63336WP when you register to claim your discount. Event website: click here

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